FAQS

 

Can I use my PO Box address for shipping items ?

TreeChoice do NOT ship to PO Box addresses.

 

When can I expect my order to be delivered ?

You will receive a FedEx tracking number along with the shipping confirmation email at the end of the day your order ships. 

Please use the tracking number to get an estimated delivery date.

 

 

What is the material made of? 

All our products are made out of natural materials. Variations in colors, hues, thickness, sizes vary and may not be the exact dimensions mentioned on our website/catalog descriptions. 

What are the dimension of the plates?

Each plate varies in thickness and colors as each plate is derived from Mother Nature and we do not alter the natural state of the leaf. You can look at the physical dimensions in the product page.

​

Can I use the palm plates/bowls for hot food?

Definitely, the plates/bowls are perfectly SAFE with both cold and hot food. 

 

​Can I re-use the plates?

All the palm leaf, Birch, Wooden, Poplar, Plastic, Heavy Duty items are disposable. 

 

Can I use the regular steel cutlery with this palm plates?

Tree Choice palm plates are durable enough to be used with stainless steel cutlery. 

​

Are these plates stackable?

These plates and bowls are strong enough to be stacked anywhere.

 

What is the Return and Refund Policy?

We do not accept returns and all sales are final. We temporarily suspending product returns – in order to protect our employees and our customers from any additional Covid-19 risk, we will not be accepting returns of any merchandise until further notice. This policy is consistent with all purchased sales. Once a package has left the warehouse, we cannot accept it back and give a refund.